In this guide you’re going to get our top picks for your B&B bedding. Find the best products for: Duvets Pillows Bed sheets With 81% of travellers stating that a comfortable bed is the "single-most important" feature of a hotel room, this is still valuable information for your bed and breakfast. If
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In this guide you’re going to get the simplest and most effective ways to motivate your hospitality team. With 95% of customers saying they would tell at least one other person about their bad customer service experience, you can’t afford to be offering customer service that is below par. A de-motivated team
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After implementing the tips you’ll get in this post, you won’t be able to stop the 5 star reviews pouring in (not that you’d want to anyway). You’ll be impressing your guests left right and centre, leaving them no choice but to leave a glowing recommendation online that all their friends
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8 Common Hotel Problems & How to Resolve Guest Complaints In this article you’re going to get 8 of the most complained about problems in a hotel as well as the easy solutions for pleasing your guests. From preventing the issue, long term solutions and what to say to a customer when
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11 ways to improve the guest experience in your hotel In this guide you’re going to get 11 simple ways to wow your guests and gently nudge them to leaving a glowing 5-star review. The guest experience is something you should give a great deal of thought when managing a hotel or
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